Are my credit card transactions encrypted and secure?
You may return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (if you received an incorrect or defective item).
Refunds: You should expect to receive your refund within 3-7 days after we receive your returned merchandise.
A. Yes. You can always tell that any order placed online is secure when you see the prefix HTTPS, instead of HTTP at the beginning of a site's address in your browser's location space. The "S" indicates that the page you are viewing has been securely encrypted.
Your browser will display the HTTPS prefix when you proceed to the final checkout screen to enter your credit card number. It is only necessary to see HTTPS on that final screen because only that data needs to be encrypted for secure transactions. This follows the accepted industry standard practice for secure e-commerce.
Card transactions on vaimusic.com meet and exceed the requirements set forth by the major credit card companies and issuing banks. Our shopping cart uses the state-of-the-art AIM (Advanced Integration Method) to securely transmit your encrypted data to Authorize.Net (our transaction approval gateway) for approval. Only the last four digits of your card is actually written to our host-server's hard drive (to serve as a reference number).
Upon shipment of your order, the transaction is completed entirely within Authorize.Net's transaction network. As a leading provider of online transaction services to some of the world's most prominent online web sites, Authorize.Net's security is among the most reliable and respected in the e-commerce industry.
information concerning security vulnerabilities recently reported in
the news media:
Moreover, as stated above, since all transactions are actually carried out on Authorize Net's transaction servers which also do not use MS ISS. We are confident that our security is state-of-the-art and cannot be surpassed.
A. Hitting the browser Back Button causes this problem. Simply change the quantity in the Quantity box and click the Update Quantity button to the right of any title in your cart. If you wish to go backwards, please use the gray Previous Page button at the top of the cart instead.
If you delete our session cookie from your machine before it expires naturally, and start another order, a new session cookie will be established on your machine and a new (empty) corresponding cart established on our server.
rates appear only if you proceed with placing an order.
We currently offer domestic and international service via US Postal Service and Federal Express.
Q. What is NTSC? What is PAL?
A. This pertains to the television broadcast system used in your country. Your VCR (Video Cassette Player) and TV matches the broadcast system in your country. If purchasing VHS tapes, they must be compatible with your player.
NTSC is the broadcast
system for U.S. and Japan.
For both of the reasons below, our DVDs are playable in the vast majority of all DVD players worldwide.
1) Technically, like
VHS players, DVD players must be NTSC or PAL or dual standard. However,
the great majority of PAL DVD players are capable of playing NTSC disks
A. For Broadband Connections: The streaming videos are provided in RealMedia®, RTSP (Real Time Streaming Protocol) and are delivered via UDP transport (User Datagram Protocol). This technology, called SureStream®, constantly adjusts your stream in real time to provide higher quality, smooth viewing - particularly for longer clips.
RTSP/UDP streams. If you are behind a corporate firewall or a
firewall-enabled DSL/Cable modem or router at home, UDP connections
are often blocked by default and stalling may occur. Internet gaming
enthusiasts and distance learning students often encounter this situation
and must configure their modem and/or router accordingly. Please
contact your access provider or modem/router manufacturer for assistance
in opening appropriate UDP ports. Simply put, for broadband users
willing to make this effort, the quality of streaming video is surprisingly
high and we trust you'll agree, well worth it.
For Dial-up Modem Connections: We suggest completely downloading and saving a download version prior to viewing. This may also result in better performance on older/slower computers.
The RealPlayer® is a free download available at real.com. We suggest using a new version for best possible performance. The paid version of the player offers more user-controllable features but the free version is quite adequate for viewing our clips. Downloading, registration and installation is a simple process.
We chose the RealMedia® format because it is the most technologically reliable and mature solution for RTSP streaming from LINUX or UNIX hosting platforms (most commonly used platforms for Internet hosting). The RealPlayer® is available for both Windows and Mac personal computers.
Upon your request to subscribe to our New Release Announcement list, we send a confirmation request by e-mail. You must click the enclosed link to fully subscribe. If you don't get our confirmation request, please check your spam/junk filter or folder. Spam filters are the most common reason for not receiving our confirmation request or announcements. Unfortunately, we are unable to respond to Challenge-Response requests to confirm to your spam filter that we are human, and not an automatic spam server. Please look for our confirmation request and manually permit reception of our announcements.
If you have un-subscribed yourself from our list and would like to re-subscribe:
When you unsubscribe
yourself, our web master must finalize the deletion, which is done
before our next announcement is sent out. Unless we have finalized
your request to unsubscribe, you cannot re-subscribe since our database
recognizes you as still subscribed. If you try to subscribe, and receive
a message indicating that you are already subscribed, please look for
our confirmation request in your junk mail filter/folder. You may also
contact us to have your name manually included on our list.
Some of the
technical reasons your provider's mailserver may refuse to deliver
our announcements to you.
b) This message is larger than the current allowable message size. Create a shorter message body or remove attachments and try sending it again.
c) The following address had permanent fatal errors. (possibly a typographical error on your part?) Please make sure you correctly enter your email address. We often see a missing .COM or .NET)
d) Host unknown: Name of your host or email service domain name cannot be located on the Internet. Could be a typographical error on your part when entering your e-mail address. For example, we have seen would-be subscribers enter [email protected] (should be yahoo). The host is the domain name (to the right of the @ symbol).
currently suspended - Please contact correspondent directly. Your
email service is suspended. Please contact your provider.
Please click the unsubscribe link at the bottom of any announcement we send to you - rather than adding us to your spam list.
In addition to receiving our New Release Announcements:
Due to the increasing difficulty - caused by spam - in getting our announcements to you, please note:
We are now posting all new and recent release announcements on the New Releases page of our site. You may wish to bookmark that page for your reference to keep up-to-date on our release and scheduled availability dates.