The purpose of this statement is to inform our customers and visitors regarding the the customer information we gather and what we do with it. This statement is provided in compliance with the WC3's (World Wide Web Consortium) currently recommended privacy protocols as of January 1, 2005. This statement also describes the transaction security of our shopping cart.

Credit Card Security: Card transactions on vaimusic.com meet and exceed the requirements set forth by the major credit card companies and issuing banks. Our shopping cart uses the state-of-the-art AIM or Advanced Integration Method to securely transmit your encrypted data to Authorize.Net (our transaction approval gateway) for approval.

Upon shipment of your order, the transaction is completed within Authorize.Net's network. Only the last four digits of your card is actually written to our host-server's hard drive (to serve as a reference number).

Important information concerning the recent security vulnerabilities reported in the news media:

The current vulnerabilities specifically involve MS IIS (Microsoft Internet Information Server). It allows hackers to gain access to host-servers (where web pages are stored and served from) in order to steal credit card information, passwords and other confidential information. VAIMUSIC.COM does not use MS IIS host server technology. Our web site uses Apache (server software) running on Linux (host-server operating system). Thus, VAIMUSIC.COM is not vulnerable to this or other modes of attack that plague Microsoft host server technologies.

Moreover, as stated above, all transactions are actually carried out on Authorize Net's transaction servers which also do not use MS ISS. We are confident that our security is state-of-the-art and cannot be surpassed.

Identifying Personal Information:  We gather contact information required to fill online orders. From time to time, we may offer you the opportunity to complete a customer survey telling us about your musical interests and shopping preferences. We promise not to share any information you provide with any third-party.

Non-Identifying Information: We also keep certain kinds of statistics about visits to our site -- where the visitors came from, what they did and viewed during their visit, what kinds of computers and browsers they use, along with which search engines may have directed them to our site. However, we do not (and cannot) collect any personally identifying information (names, addresses, email addresses, etc.) in this way.

Cookies:  Without accepting a "session" cookie, there is no way to order from us online. The session cookie is installed on your computer when you first drop an item into a cart. This cookie also allows you to postpone completion of your order for up to 24 hours in the event you are interrupted. This cookie is then de-activated when you have completed your order and checked-out.

Currently we do not use cookies to monitor your buying habits within our site but may do so in the future simply to enhance the functionality of our shopping cart. We do not allow the use of use third-party cookies to monitor your buying habits outside of vaimusic.com.

Email Privacy:  We maintain a strict privacy policy for all customer information. If you have requested to be updated on new products or special offers, we promise not to share your email address with any third party.

Credit Card Transaction Dispute Resolution:  Customer disputes are quickly and professionally handled by our customer service division. We value the reputation for good customer relations that we have developed over close to 30 years serving discerning mail-order customers world wide.

Please feel free to contact us with any further questions or comments regarding our transaction or privacy policy: inquiries@vaimusic.com

If you don't receive our automatic subscription-verification request, note the following reasons indicated by our mail logs:

1) Spam Filtering: Check your Spam folder (on your local machine or at your ISP).

2) No Such Recipient: Avoid typos when entering your email address.

3) Recipient's Monthly Mail Quota Exceeded.

Rather than blocking our mail if you wish to un-subscribe, please click the link at the bottom of any VAI announcement.

We value your trust in our privacy policy. As always, we promise not to share your email address with any third parties.