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Our privacy policy and security statement

The purpose of this statement is to inform our customers and visitors regarding the the customer information we gather and what we do with it. This statement is provided in compliance with the WC3's (World Wide Web Consortium) currently recommended privacy protocols as of January 1, 2010. This statement also describes the transaction security of our shopping cart.

Credit Card Security: Card transactions on meet and exceed the requirements set forth by the major credit card companies and issuing banks. Our shopping cart uses the state-of-the-art AIM or Advanced Integration Method to securely transmit your encrypted data directly to our transaction gateway, AuthorizeNet, for approval.

Only the last four digits of your card is actually written to our host-server. (for reference). Your credit card number simply isn't there, encrypted or otherwise.

Identifying Personal Information:  We gather contact information required to fill online orders. From time to time, we may offer you the opportunity to complete a customer survey telling us about your musical interests and shopping preferences. We promise not to share any information you provide with any third-party.

Non-Identifying Information: We also keep certain kinds of statistics about visits to our site -- where the visitors came from, what they did and viewed during their visit, what kinds of computers and browsers they use, along with which search engines may have directed them to our site. However, we do not (and cannot) collect any personally identifying information (names, addresses, email addresses, etc.) in this way.

Cookies:  Without accepting a "session" cookie, there is no way to order from us online. The session cookie is installed on your computer when you first drop an item into a cart. This cookie also allows you to postpone completion of your order for up to 24 hours in the event you are interrupted. This cookie is then de-activated when you have completed your order and checked-out.

Currently we do not use cookies to monitor your buying habits within our site but may do so in the future simply to enhance the functionality of our shopping cart. We do not allow the use of use third-party cookies to monitor your buying habits outside of

Email Privacy:  We maintain a strict privacy policy for all customer information. If you have requested to be updated on new products or special offers, we promise not to share your email address with any third party.

Credit Card Transaction Dispute Resolution:  Customer disputes are quickly and professionally handled by our customer service division. We value the reputation for good customer relations that we have developed over close to 30 years serving discerning mail-order customers world wide.

Please feel free to contact us with any further questions or comments regarding our transaction or privacy policy: [email protected]

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